Erica Saccoccio, a Rhode Island childcare owner, shares insights from her experience managing three centres and hosting the “Childcare Directors Chair” podcast. She emphasizes the importance of flow in life, effective communication, and a supportive work environment to enhance staff morale and retention. With a focus on personalized professional development, cross-training, and strong team bonding, Erica fosters a culture that prioritizes both employee well-being and high-quality childcare. Her revamped onboarding process and commitment to addressing staff concerns further contribute to a positive workplace atmosphere.